USER GUIDE

Payment Method

(Please refer to How to Order.)

Delivery Information

We offer a fast courier service to deliver the goods to customer in Hong Kong, Kowloon and/or New Territories (MTR/KCR routes). Couriered packages will be tracked by our efficient customer service system to follow the transport progress. For overseas customer, we currently offer SpeedPost, an international courier service by Hong Kong Post Office, and the cost will be shown clearly on the "reply email" to you. For cost saving, you may choose registered airmail instead, and the cost will also be shown clearly on the 'reply email' to you. Other specific international courier cost will be quoted on the "reply mail " to you upon requested.

Local Courier - Hong Kong

Delivery by courier service to Hong Kong, Kowloon and/or New Territories will be free for orders on/above HK$300.00 For an order less than HK$300.00, a delivery charge of HK$30.00 will be applied (delivery charge is waived until the ending of promotion period, which will be announced). (Registered-mail cost is already included/absorbed by the selling price and listed on Purchase Order.)

For more information

If you want to contact a Minifair representative about more delivery service, please feel free to call us on (852) 2892-1896, or email us to info@lienutd.com

When will it arrive?

When you place an order with Minifair we will arrange delivery to the address nominated by you, within any of the above areas in the Hong Kong SAR, within approximately 3 to 5 working days upon confirmation of receipt of payment.

Minifair does not deliver on public holidays or when typhoon signal number 8 or above, and/or black rainstorm signal is hoisted.

Product availability and its effect on shipping

We have our own warehoused inventory of products. This allows us to provide our customers with a timely and convenient delivery service.

If a product is out of stock, you can still purchase the product, but delivery will be delayed by that length of time required to receive the product from the supplier.

Where is my parcel?

Couriered delivery will be tracked by our customer service system. If at any time you need to be updated on the progress of your order, please call Minifair customer service hotline at (852) 2892-1896 or e-mail us to info@lienutd.com.

If your delivery is delayed in leaving our warehouse, we'll notify you immediately.

Time of arrival

Courier service in Hong Kong generally delivered for Monday - Saturday, 9AM - 6PM. If you are not at home by the time of delivery, the courier will leave you a card stating that your order is available, and an alternative time of delivery can be arranged.

Do I need to be at home to receive the goods?

To protect your order we require a signature of acceptance to allow our courier to leave the goods. A relative or immediate member of your family or your domestic helper or maid shall be deemed to be authorized to sign for the goods at your residential address, or alternatively your reception, if it is a business address.

Difficult to get to places

Minifair will be unable to deliver goods to premises where there is no legal unloading area of the building. Where there is delivery of goods to buildings with no lift service, an additional fee of HK$30 per floor will be charged.

Can I Change the delivery address once the order has been placed

Once the order has been received by Minifair, you may change delivery instructions within eight hours of lodgment. To change details or instructions, please call Minifair customer service hotline at (852) 2892-1896 or e-mail changes to info@lienutd.com.

Returns Policy

At Minifair, we understand there is only so much you can learn about a product from looking at it on a computer screen. That is why we have a system in place that will allow you to return goods you find unsuitable. We will however require that the product be returned in original condition and packaging, with all accessories. We will also need your receipt. We regret that, for the avoidance of piracy, we can only accept sealed and unopened videos, CDs, VCDs, DVDs or computer games...etc.

To return a product, you must contact us within 3 working days upon receipt of goods:
Call Minifair customer service hotline at (852) 2892-1896, or e-mail us to info@lienutd.com.

Please ensure that when returning the goods, all parcels are securely packaged as the return will not be recognized until the package is received at either a Minifair Pick-Up point or Minifair Head-Office and its condition and packaging duly verified.

Goods damaged prior to or during delivery

If your purchase was damaged prior to your receipt of it, once verified, we'll send you an undamaged one freight free. You will need to return the damaged product to us so that we can assess it.

Refunds

Minifair will refund a crossed cheque in accordance with the agreed amount if the request aligns with our return-inward policy by mailing to your correspondence address.

Order cancellation

If you wish to cancel a confirmed order to Minifair, please contact to our customer service immediately at (852) 2892-1896 or e-mail us to info@lienutd.com.
At Minifair we process orders quickly, so please contact customer service as soon as possible if you want to make changes. Please note that once an order has left our warehouse, it regrettably cannot be cancelled. Our goal is to ensure that you are always satisfied with our services.